Since 2004, the linguistic and cultural mediation and counselling carried out by GEA has contributed in reducing the possible misunderstandings that may arise between non-Italian speaking citizens and service operators especially when there is difficulty in expressing and listening adequately to the vital needs that are conveyed in care and educational relationships.
Interventions aim at facilitating the communication between the operators of public services – primarily social, health, school and reception services – and the migrant family/person accessing them.
Interventions support the care and therapeutic relationship between professionals and patients, promoting an effective understanding and compliance in health structures, and more generally awareness and prevention on issues of health, care and well-being of individuals and groups, with particular attention to vulnerable individuals and groups.
Interventions support the school-family-pupil relationship (especially if newly arrived) for the reception, insertion and L2 learning, the management of emerging criticalities in coordination with social and health services in the maternal-child area and child protection.
Interventions support the relationship of guests in welcoming and international protection programmes with offices and services responsible for assessing asylum and protection requests at all stages.When the request is accepted, support is extended to all processes of inclusion and socio-occupational integration, up to autonomy. Specific programmes are addressed at prisoners at the end of their sentences, leaving for social reintegration.
Operators and practitioners working in linguistic and cultural mediation and intercultural counselling have, in addition to linguistic and cultural competences, also specific professional skills – counselling and family mediation, social service, community psychology, L2 teaching, social and health workers, etc. – to support the helping aim – to people and institutions – with an overall vision of the welcoming and integration process. – They are able to support the helping relationship – with individuals and institutions – with a general vision of the welcoming and integration process.
GEA promotes and supports the training and accompaniment of professionals involved in mediation and counselling activities through personalised support including external supervision, in-depth training on contents and methodologies of intervention in vulnerable situations.